Last year, Gold Anchor, in partnership with The Yacht Harbor Association (TYHA) and the Marina Industries Association (MIA), launched an accreditation program designed to improve the standards of yacht marinas around the world and recognize an unparalleled level of customer service.
Porto Montenegro is the first marina in the world to receive Platinum status
Porto Montenegro became the first marina to receive accreditation 5 Gold Anchor Platinum... Marina is located on the shore of the Bay of Kotor, in the city Tivat in Montenegro, and accommodates 450 yachts ranging from 12 to 250 m.
The marina infrastructure includes a wide range of facilities: five-star hotel, waterfront residences for rent and sale, exclusive shops and restaurants, and many other services and facilities, as well as being close to the international airport. In fact, this is a complex luxury project, conceived as a compact city, where there is everything you need for recreation and accommodation for yacht owners.
According to experts, Porto Montenegro have reached the level of an extremely demanding standard. Customer safety, environmental protection and the highest level of service, with a dedicated concierge service, have ensured them world leadership.
Platinum certified marinas subject to regular peer review by industry experts, including customer surveys. Gold Anchor Expert Tony Dai made several comments regarding Porto Montenegro:
“The systems used to control all processes in the marina are extremely well thought out and followed by the whole team. The level of sophistication that provides the highest quality service is simply impressive, including the marina maintenance, fire brigade and environmental management. "
“The concierge service has exceeded all expectations, providing 24/7 service and meeting absolutely any customer needs. All team Porto Montenegro fully focused on providing exceptional service to even the most demanding guests. "
TYHA CEO John White also commented: "A luxuriously appointed marina, high quality food and drink, exceptional scenery are all necessary to achieve the world platinum standard, but high quality service and satisfaction of the personal needs of yacht owners and their crews is key."
Marina Porto Montenegro Director, Tony Brown, told about the history of Marina and the accreditation process itself:
“When we started construction in 2010 Porto Montenegro, we had a bold vision to become the leading superyacht marina in the world. By rewriting the rules and service standards, we looked for inspiration both inside and outside our industry to prove that a new yacht marina in the Adriatic can match the level of the western Mediterranean, or even be higher. "
"Accreditation Gold anchor involved a convincingly rigorous assessment process, step by step, every aspect of our management system was carefully examined. As the first and only platinum marina in the world, a tribute must be paid to the tireless work and dedication of the entire team. Porto Montenegro, without which all this would have been impossible, as well as the Montenegrin government, which has supported our aspirations from the very beginning. "
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